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Whatever the industry you are working in (electricity/ oil companies, production plants, Internet/TV services providers, etc), high requirements are expected from maintenance representatives to provide strong internal and customer support and ensure quality standards. Reactivity, maintenance quality and fast interventions are the main requirements expected from customer or internal employees and management. Smooth and easy real time communication is then crucial to meet all these challenges.
With Team on the Run, on the field or in your offices, your technical teams will exchange instantly information on customers or on the situation to identify the issues and provides adequate response in short delay.
Your technical teams need to exchange instantly information, report and or the situation to identify the issues and provides adequate response in short delay. Team on the run instant mobile communication accelerates incidents qualification by sharing photos and videos of the incidents. Senders are notified of message delivery and receive instant feedback.
Incidents may also occur far away from headquarters and maintenance office. Fast IP messaging based communication between field technician and warehouse shorten repair time and allow company to save on money!
From Team on the Run web administration, create groups of technicians, define rules of communications. Groups created are running as distribution list accelerating communication, information sharing and assignment of reparation tasks. Your team can benefit from instant expertise from other technicians and receive critical customers’ information to help resolve the problems on the spot and complete maintenance intervention faster.
Information is only exchanged between authorized groups and employees created on Team on the Run web administration console. Thanks to SSL encryption, your employees share company’s information and customers’ in securest way than traditional SMS or messengers’ application.
IP Messaging allows discretion when solving an issue in front of customers as opposed to loud Walkie Talkies.