Hotel service level highly relies on the quality of its staff and the efficiency of the team’s organization. Running a hotel implies coordinating multiple occupations including housekeeping chambermaids, chefs, waiters, receptionists, engineering and maintenance agents, each with their schedule and also the ability to react to any customer request or unexpected issues with very short notice.
Empowering your staff with a private messenger application running on the hotel’s WIFI network can tremendously boost overall productivity, reduce SMS sending costs, enabling faster reaction times, eased collaboration between teams, translating into guest service improvement, increased customer satisfaction and bottom line revenue surge.
To save on costs, a Bring Your Own Device (BYOD) approach could be used in which staff members run the application from their own smartphone and connect to the hotel’s WIFI thus avoiding mobile data charges. Alternatively, the hotel could also provide cheap, prepaid SIM-based devices and again rely on WIFI to avoid investing in mobile data plans.
With Team on the Run, enable your employees to resolve guest issues, report or non-conformity by sending pictures, videos or audio instantly to supervisors or maintenance teams, accelerating intervention and repair time.
Since Team on the Run enables staff members to interact with each other without placing calls your guests will value your teams’ discretion and enjoy the quality of your services all the more.
You can also offer to your guest the possibility to use Team on the Run to contact directly your teams. You choose staff&rsquos members that will be contacted and will be the interface with the rest of your staff. Your guest won&rsquot need then to place a call or come out to the Reception. You improve all the more customer service and your communication to your guests.
Thanks to the Team on the Run website, you can create dedicated communication groups for chambermaids, room service staff, the food and beverage team or receptionists in just a few clicks. Running like distribution lists, those groups will accelerate communication and save time on task assignments. Senders are notified of message delivery and receive instant feedback. Supervisors may also decide to prevent specific individuals or groups from talking to each other when interaction between them is deemed irrelevant.
Among all industries, hospitality experiences some of the highest turnover rates, often resulting in productivity losses. Lack of communication and poor relationship with co-workers and management can be a hotbed for growing staff grief and restlessness.
By offering your teams a private mobile messenger, help strengthen the link between your staff members, stimulate their sense of belonging to the group and curb turnover rate. A happy staff will lead to happy and returning guests.